CASE STUDY: LATITUDE FINANCE CUSTOMER RESPONSE AND EFFORTS TO MITIGATE AUSTRALIAN AND NEW ZEALAND DATA BREACH.
Dear XXXX,
Latitude recently experienced a significant and malicious cyber-attack which resulted in data being stolen from our systems. It is with deep regret that I am sharing with you that some of your personal information was compromised.
As Latitude’s CEO, I want to apologise for the impact that this incident has had on you. Know that we are committed to helping you through this process and hope that, in time, we are able to win back your trust.
This email explains what happened, the support we are offering you and the precautions we recommend you take to lower the risk of your information being potentially misused. Be assured, if you choose to replace your licence, we will reimburse you.
Please take a moment to review the information below and contact us with any additional questions or concerns that you may have. Our dedicated customer service team is ready to help and can be reached on (AU) 1300 793 416 or (NZ) 0800 777 885, 9am – 6pm (AEST/NZST), Monday – Friday.
You can also stay up to date with the latest information on this matter by visiting our website:
latitudefinancial.com.au/latitude-cyber-incident